Greenbridge Technology are the UK's leading consumer electronics repair & claims management Company. Our Clients include the leading Insurance Companies, Extended Warranty Companies and High-Street Retailers. We serve end-customers on behalf of these blue-chip clients.Contact us
Trusted by the UK’s leading retailers and insurers
Our mission is to provide world class customer satisfaction which can be delivered in a manner which suites the individual. Our Contact Centre is always happy to help and offer a personal service, whilst some customers prefer the live chat or messaging experience. Our multi-channel customer service approach combines a broad range of contact options with regular claim updates via SMS and our self-service customer portal. Greenbridge customers are always kept up to date with their claim’s progress and timeline.
Most of the equipment sent by customers to Greenbridge has had a tough time. Whether it is a device that has had its screen cracked, it has had a drink spilled on it, or the power connector has snapped – Greenbridge Engineers will have seen it all before. We can normally repair devices using in-house spare parts, ensuring the fastest turnaround times for repairs within the industry.
Our technical repair capability is outstanding. Our team are able to repair devices down to motherboard component level by utilising our extensive cutting-edge industrial repair equipment, clean room and in house expertise. We are specialists in repairing liquid damaged devices.
Repairs per year
Saving for leading retailer
Award winner 2019
We are proud to work with many Extended Warranty Providers, Home Insurance Companies and leading retailers who trust us. We offer an end-to-end claim & repair solution for our Clients that is fully comprehensive and self-contained. Once instructed, we handle the claim from device collection to settlement, and take control of the customer journey and responsibility for the customer experience.
All claims pass through a rigorous inspection process. By fraud screening all claims for irregularities and malicious damage we provide feedback to clients to help protect their spend.
Customers receive access to their claim online where they can view claim details, SLAs, repair reports, access guides and communicate with us directly.
Our systems produce detailed MI reports for our clients, allowing them to monitor our performance over time and track key KPIs and SLAs. Reporting can be setup at a frequency to meet the requirements of our clients.
Consumer electronic returns can be very tricky for retailers and etailers due to the possibility of personal customer data residing on the devices. It is of critical importance that such returns are handled in a sensitive and compliant manner before re-entering their supply chain. Product screening is also required detect any possible issues which have been missed or mis-diagnosed within their retail network.
All devices are wiped of any customer data using globally recognised cleansing software. Each device will receive it’s own serialised data wiping certificate to provide an audit history and confirm compliance.
In instances where devices cannot be wiped due to excessive damage or unavailable parts, we are able to obtain WEEE transfer and destruction certificates from our Approved Authorised Treatment Facility (AATF) Partner.
Where devices are sent to Greenbridge locked to the iCloud and it cannot be removed by the customer, we are able to extract value from these devices by breaking them down for spare parts to utilise within our supply chain. We use industry leading data erasure software coupled with our partnership with an AATF to handle data sensitive aspects of this workflow.
Spare parts on site
Greenbridge are leading the fight to prevent electronic devices entering into landfill sites, through prolonging the useful life of devices through repair. We prevented 40,000 devices last year being written off and discarded. Greenbridge are at the forefront of protecting our Clients' P&L's as well as the environment. A great combination!
Greenbridge Technology take it’s legal and compliance responsibilities seriously and are always looking for additional ways to improve. Environmental (WEEE), data protection (GDPR) and employment compliance is maintained and resources are made available to meet or exceed our legal obligations.