Services
Greenbridge Technology are the UK's leading consumer electronics repair & claims management Company. Our Clients include the leading Insurance Companies, Extended Warranty Companies and High-Street Retailers. We serve end-customers on behalf of these blue-chip clients.
Trusted by the UK’s leading retailers and insurers
We repair all different brands of consumer electronics, saving our clients the need to contract with multiple suppliers for a single commodity group. This reduces the complexity of their supply chain and allows for more efficient claims management processes.
Last year Greenbridge Technology repaired 86% of devices sent to us by our customers. Our primary objective is to get customers' devices fixed and returned to them as quickly as is possible. This industry-leading repair rate is the central pillar of Greenbridge's commitment to deliver large cost-savings to our Clients, and to minimise the amount of electrical waste being generated from our claim flows. Greenbridge Technology delivers low average costs per claim for our Clients as well as a great environmental outcomes.
Due to our extensive onsite inventory of spare parts, we are able to commit to quick turn-around-times which are communicated upfront to both our clients and their end customers, setting expectations from the very start of the claim.
By combining modern communication methods such as Live Chat, Chat Bots and Whatsapp messaging with the conventional contact centre model, we are able to cater for the traditional customer whilst offering an optional round the clock self-service millennial experience.
We are able to offer a full suite of integration methods for our clients. From manual claim uploads, to CSV and FTP transfers, to our industry leading suite of ready-to-go RESTful APIs, our IT Team can handle it all. All Greenbridge systems are regularly penetration tested and vulnerability scanned and fully supported by a real-time replicated backup layer in the Microsoft Azure stack.
Customer Journey
Our mission is to provide world class customer satisfaction which can be delivered in a manner which suites the individual. Our Contact Centre is always happy to help and offer a personal service, whilst some customers prefer the live chat or messaging experience. Our multi-channel customer service approach combines a broad range of contact options with regular claim updates via SMS and our self-service customer portal. Greenbridge customers are always kept up to date with their claim’s progress and timeline.
What we repair
We repair the full range of consumer electronic devices. We are constantly adding to our list of covered devices as technology continues to develop and evolve. Whether it is a brand new Macbook, an old iPod, a drone or a Gaming PC, Greenbridge Technology have it covered.
Common fixes
Most of the equipment sent by customers to Greenbridge has had a tough time. Whether it is a device that has had its screen cracked, it has had a drink spilled on it, or the power connector has snapped – Greenbridge Engineers will have seen it all before. We can normally repair devices using in-house spare parts, ensuring the fastest turnaround times for repairs within the industry.
Advanced repairs
Our technical repair capability is outstanding. Our team are able to repair devices down to motherboard component level by utilising our extensive cutting-edge industrial repair equipment, clean room and in house expertise. We are specialists in repairing liquid damaged devices.
What have we delivered
We are proud of our track record of delivering cost savings and customer service improvement for our clients.
Repair rate
Repairs per year
Claims handled
Saving for leading retailer
Award winner 2019
Day TAT
Claims Management
We are proud to work with many Extended Warranty Providers, Home Insurance Companies and leading retailers who trust us. We offer an end-to-end claim & repair solution for our Clients that is fully comprehensive and self-contained. Once instructed, we handle the claim from device collection to settlement, and take control of the customer journey and responsibility for the customer experience.
Claims validation
All claims pass through a rigorous inspection process. By fraud screening all claims for irregularities and malicious damage we provide feedback to clients to help protect their spend.
Customer portal
Customers receive access to their claim online where they can view claim details, SLAs, repair reports, access guides and communicate with us directly.
Management Information
Our systems produce detailed MI reports for our clients, allowing them to monitor our performance over time and track key KPIs and SLAs. Reporting can be setup at a frequency to meet the requirements of our clients.
Reverse Logistics
Consumer electronic returns can be very tricky for retailers and etailers due to the possibility of personal customer data residing on the devices. It is of critical importance that such returns are handled in a sensitive and compliant manner before re-entering their supply chain. Product screening is also required detect any possible issues which have been missed or mis-diagnosed within their retail network.
Data cleansing
All devices are wiped of any customer data using globally recognised cleansing software. Each device will receive it’s own serialised data wiping certificate to provide an audit history and confirm compliance.
Destruction certificates
In instances where devices cannot be wiped due to excessive damage or unavailable parts, we are able to obtain WEEE transfer and destruction certificates from our Approved Authorised Treatment Facility (AATF) Partner.
iCloud-locked devices
Where devices are sent to Greenbridge locked to the iCloud and it cannot be removed by the customer, we are able to extract value from these devices by breaking them down for spare parts to utilise within our supply chain. We use industry leading data erasure software coupled with our partnership with an AATF to handle data sensitive aspects of this workflow.
Our Infrastructure
Significant investment into our core infrastructure allows us to deliver our award winning service to clients.
Sites
Square feet
Expert staff
Spare parts on site
Pallet spaces
Clean Room
Our Values
Want to know more?
Get in touch with Greenbridge today. We will respond to you quickly, accurately and enthusiastically.