How it works
Find out what to expect from start to finish with your claim. From how to prepare your device for collection, updates to expect during your claim and how your device will be safely returned to you.
Courier collection
DPD will collect your device. On the collection day you will receive an SMS message with a 1 hour time window of when the driver will arrive. The driver will take your device and place it into a foam padded protective box which will be sealed with cable ties until it is received at our repair facility. They will hand you a receipt for the collection.
Assessment
Once your device arrives at our facility, you will receive an SMS message confirming we have received it. Your device will be photographed, the technical specifications recorded and our engineering team will produce an inspection report determining the fault with the device and any spare parts required to repair it.
Repair
Spare parts will be picked from our vast onsite inventory (or ordered if required), then the engineer can repair your device. Once repaired, the device will pass to the quality assurance team for a full test of all features using industry leading software. Your device will be returned to factory settings for data security reasons during this process.
Delivery
Your device will be photographed, cleaned and securely packaged ready for dispatch. You will receive an SMS message informing you that your device has been repaired and the tracking number of your parcel. You will receive another message from the courier on the day of your delivery with additional tracking information.
Our Expertise
Greenbridge Engineers repair all types of consumer electronics, from laptops and smartphones, to wearable technology and gaming equipment. See below the categories we fix, and helpful guides in how to prepare your device for repair.
Smartphones
We are able to repair damage on all major brands of Smartphones. We will get your phone back up and running as soon as possible.
We repair
Broken Screens
Liquid Damage
Not charging
Camera Replacement
Tablets
We repair all common faults with Tablets and have a large onsite inventory of spare repairs ready to fix your device.
We repair
Broken Screens
Liquid Damage
Not charging
Stylus Pen Replacements
Laptops
Greenbridge repair all brands of laptops, including Apple Macbooks. Whether it is a cracked screen, a failed hard drive, a damaged socket, or liquid damage - we have it covered.
We repair
Screen Replacements
Keyboard Replacements
Liquid Damage
Charger and Battery Replacements
Wearables
As still a relatively new product category, we are able to offer an industry leading repair service on Wearable technology devices.
We repair
Screen Replacements
Liquid Damage
Strap Replacements
Charger and Battery Replacements
Audio Visual
We can repair a large range of devices in this ever expanding category of home and on-the-move Audiovisual devices.
We repair
Headphones
Speakers
Sound Bars
DJ Equipment
Photography
Although Smartphones have reduced demand in this area over recent years, we understand how important a traditional camera is to some of our customers and Greenbridge are here to help.
We repair
Lens Replacements
Liquid Damage
Strap Replacements
Liquid Damage
Gaming
Gamers don’t like to be without their devices for long. We repair all brands of gaming devices and our Engineering Team are familiar with all the common faults within the Gaming product category.
We repair
Hard Drive Replacements
Controller Replacements
Lens Replacements
Liquid Damage
Extended
Warranty
We work with the UK’s leading Extended Warranty providers. We cover a full range of consumer electronic devices and offer a full claims management cycle.
How to get started
If you need to make a claim on your warranty plan, please contact your warranty provider to start your claim.
Home & Travel Insurance
We offer claim management services including inspection, validation and repair services to leading UK Insurance companies.
How to get started
If you need to make a claim on your insurance policy, please contact your insurer to start your claim.
