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How to remove your iCloud account from your device

This guide shows you how to remove the iCloud account from your device before you send it in for repair. In order for us to be able to fully diagnose and test your device, we require you to sign out of the iCloud account on your device. When you receive your device back you are able to sign in to iCloud again.

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1
Open Settings

Click on the settings icon. This is the grey “cogs” icon, shown here in the lower right corner, it may be in a different place on your device.

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2
Open Apple Account

Tap the top option, this normally is your name or the name on your Apple account.

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3
Open iCloud Settings

Tap on, ‘iCloud’ to open the related settings.

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Scroll To Bottom

Scroll down in the list to find the option ‘iCloud Backup’.

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5
Open iCloud Backup

Tap ‘iCloud Backup’ to open the settings.

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Enable iCloud Backup

If iCloud Backup is disabled on the device, tap on the toggle button to enable it.

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7
Confirm Enabling Backup

To confirm enabling of iCloud backup tap, ‘OK’.

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8
Backup Device

To begin backing up the device tap, ‘Back Up Now’.

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Confirm Backup Finished

Before turning off the device wait for the backup to complete.

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