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Greenbridge Technology Announces Launch of Online Customer Portal

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Greenbridge Technology has further added to its Client Reporting Suite with the launch of a newly upgraded online customer portal during May 2012. The online portal is seen as a vital tool in communicating with customers in both a transparent and cost effective way. With full hierarchical access levels throughout the system, Greenbridge Technology is able to offer a white label reporting suite to Insurance Companies’, Warranty Management Companies’ and Retailers’ end customers to track their repair statuses online.

The online portal will serve to communicate with Greenbridge Technology’s customers with live data regarding technical inspection and repair updates, suspected instances of fraud, billing and financial information and KPIs relating to client Service Level Agreements.

As Director Andrew Roughley commented, ‘Greenbridge Technology seeks to bring a pioneering level of transparency and reporting information to both our immediate client base, and also to the ultimate end-users we are serving. The online portal offering we have now launched brings together a vast array of time critical information into one reporting suite. This will improve the user experience as well as providing reporting information directly relevant to our Service Level Agreements we have in place’.

The online portal will result in key benefits to clients including:

 

  • Live status updates to clients regarding inspection and repair status updates
  • More immediate and transparent transfer of information relating to fraud screening and claim validation
  • Provision of live contract performance information aiding Service Level Agreement assessments by clients.
  • Efficient, transparent and auditable billing and invoicing arrangements

 

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