Chat with us, powered by LiveChat

Privacy Statement

Greenbridge Technology is committed to protecting and respecting your privacy. It is the intention of this privacy statement to explain to you the information practices of Greenbridge Technology in relation to the information we collect about you and other users.

Personal data
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

The data we may collect from you and process includes

- Contact details, such as name, postal address, telephone number and email address
- Financial and transaction data, such as credit or debit card number, and bank account information where necessary for processing an order

Other data that we may collect from you is:

- Browser and device data, such as IP address, device type, operating system and Internet browser type
- Transaction data, such as purchases, purchase amount, date of purchase and payment method
- Cookie and tracking technology data, such as time spent on website, pages visited and other anonymous traffic data

How we use your information
This privacy notice tells you how we, Greenbridge Technology, will collect and use your personal data for distribution of spare parts and collection/repair/return of consumer electronic devices. We will need to provide our courier with your contact details in order to collect your device (we only use GDPR compliant couriers) and we will only share the information required to perform their service of collection and delivery.

Why does Greenbridge Technology need to collect and store personal data?
In order for us to provide you with our distribution and repair services we need to collect personal data. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. In terms of being contacted for marketing purposes Greenbridge Technology would contact you for additional consent.

Will Greenbridge Technology share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to Greenbridge Technology in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Greenbridge Technology’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Greenbridge Technology use the personal data it collects about me?
Greenbridge Technology will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Greenbridge Technology is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Greenbridge Technology contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?
In instances where Greenbridge Technology are acting as the data controller, Greenbridge Technology at your request, can confirm what information we hold about you and how it is processed. If we are acting as a data processor, please contact the data controller (most likely your warranty or insurance provider) and we will fully assist with any requests we receive from them. If Greenbridge Technology does hold personal data about you, you can request the following information:
• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Greenbridge Technology or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?
Greenbridge Technology accepts the following forms of ID when information on your personal data is requested: (We require three of the following)

- Passport
- Driving License
- National ID Card (Government issued)
- Utility bill (dated within 3 months)
- Birth Certificate

 

What will happen to my data on the device I send for repair?
Greenbridge Technology cannot accept any responsibility for any loss of data on your device either whilst in transit to or from us or whilst at our repair centre. All customers are asked to factory reset their device before their item is collected or shipped. As part of our processes, the data on your device whilst with us will be wiped from the device. We therefore recommend you backup your data if you wish to keep any/all of it before your item is collected or shipped. Do not include any passwords or passcodes with the the device.

 

Contact details of the Data Protection Officer / GDPR Owner:
Data Protection Officer / GDPR Owner contact details
Contact Name: Leyton Price
Address line 1: Unit 6 Platinum Court
Address line 2: Alchemy Way
Address line 3: Liverpool
Address line 4: L33 7XN
Address line 5: UK
Email: Leyton.price@greenbridge.co.uk
Telephone: 0845 257 7745

News